Privacy Policy

Last Updated: June 10, 2025

1. INTRODUCTION

Welcome to Dendo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food and grocery delivery platform, including our mobile application and website (collectively, the "Service").
By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. INFORMATION WE COLLECT

2.1 Personal Information

• Account Information: Name, email address, phone number, date of birth, profile picture

• Contact Information: Delivery addresses, billing addresses, emergency contact details

• Payment Information: Credit/debit card details, UPI information, wallet details, transaction history

• Identity Verification: Government-issued ID details (for delivery partners and vendors)

• Communication Data: Messages, reviews, ratings, customer support interactions

2.2 Technical Information

• Device Information: Device type, operating system, browser type, unique device identifiers

• Usage Data: App usage patterns, features accessed, time spent on platform

• Location Data: Real-time location (for delivery tracking), saved addresses, GPS coordinates

• Network Information: IP address, network provider, connection type

2.3 Automatically Collected Information

• Cookies and Tracking Technologies: Session data, preferences, analytics data

• Log Files: Server logs, error reports, performance metrics

• Behavioral Data: Search history, order patterns, browsing behavior

3. HOW WE USE YOUR INFORMATION

3.1 Service Provision

• Process and fulfill food and grocery orders

• Facilitate delivery services and real-time tracking

• Manage user accounts and profiles

• Provide customer support and resolve issues

• Enable communication between users, restaurants, and delivery partners

3.2 Personalization and Improvement

• Provide personalized recommendations based on preferences and order history

• Analyze usage patterns to improve our services

• Develop new features and functionality

• Conduct market research and analytics

3.3 Business Operations

• Process payments and manage transactions

• Prevent fraud and ensure platform security

• Verify identity for delivery partners and vendors

• Maintain business records and compliance

3.4 Communication

• Send order confirmations, delivery updates, and service notifications

• Provide promotional offers and marketing communications (with consent)

• Respond to inquiries and customer support requests

• Send important service updates and policy changes

4. INFORMATION SHARING AND DISCLOSURE

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors and financial institutions

• Delivery logistics partners

• Cloud storage and hosting providers

• Analytics and marketing platforms

• Customer support services

4.2 Business Partners

• Restaurants and Grocery Stores: Order details, delivery addresses, contact information

• Delivery Partners: Pickup and delivery locations, contact details, order specifics

• Technology Partners: Integration data for enhanced service delivery

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations and court orders

• Protect our rights, property, and safety

• Investigate fraud or security incidents

• Enforce our terms and conditions

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

5. DATA SECURITY

5.1 Security Measures

• Encryption of sensitive data in transit and at rest

• Secure payment processing through certified providers

• Regular security audits and vulnerability assessments

• Access controls and authentication mechanisms

• Employee training on data protection practices

5.2 Data Retention

We retain personal information for as long as necessary to:

• Provide our services and maintain user accounts

• Comply with legal obligations

• Resolve disputes and enforce agreements

• Meet business and regulatory requirements

Account information is typically retained for the duration of the account plus 7 years for compliance purposes.

6. YOUR RIGHTS AND CHOICES

6.1 Access and Control

• Access your personal information

• Update and correct inaccurate data

• Delete your account and associated data

• Export your data in a portable format

• Restrict or object to certain processing activities

6.2 Communication Preferences

• Opt-out of promotional communications

• Manage notification settings

• Choose communication channels

• Update contact preferences

6.3 Location Data

• Enable or disable location services

• Manage location sharing preferences

• Control real-time tracking features

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies

• Essential Cookies: Required for basic functionality

• Performance Cookies: Help us understand usage patterns

• Functional Cookies: Remember your preferences

• Marketing Cookies: Deliver relevant advertisements

7.2 Cookie Management

You can control cookies through your browser settings and opt-out of certain tracking technologies through our preference center.

8. THIRD-PARTY SERVICES

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. CHILDREN'S PRIVACY

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the "Last Updated" date. Your continued use of our Service after such changes constitutes acceptance of the updated policy.

12. CONTACT INFORMATION

If you have questions about this Privacy Policy or our data practices, please contact us at:
Dendo Customer Support
Email: support@dendo.store
Phone: +91 8951212583